Return Policy

At Weston Corporation, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return subject to the terms outlined below.

1. Return Eligibility

You may request a return within 14 days from the date your order is delivered or fulfilled, whichever is later.

To be eligible for a return, the item must:

• Be unused and in its original condition.
• Have all original tags, labels, and packaging intact.
• Not be damaged, altered, or soiled after delivery.
• Be accompanied by proof of purchase or order confirmation.

Weston reserves the right to reject any return that does not meet these requirements.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Customized or personalized products, including printed names, numbers, logos, embroidery, or other customizations.
• Sale, clearance, promotional, or discounted items.
• Gift cards.
• Items marked as final sale.
• Products that have been used, washed, or damaged after delivery.

3. How to Request a Return

To initiate a return:

1. Contact our customer support team within 14 days of delivery.
2. Provide your order number and details of the item(s) you wish to return.
3. Wait for return authorization and instructions before sending the item back.

Contact Information

• Email: enquiries@weston.com.sg
• Phone: +65 9815 2675

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery and provide photographs along with your order details.

Upon verification, we will arrange an appropriate resolution, which may include a replacement, store credit, or refund at our discretion.

5. Return Shipping Costs

Singapore Orders

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

International Orders

Customers are responsible for all return shipping costs, customs duties, taxes, and related charges unless the item received is defective, damaged, or incorrect.

6. Refunds

Once the returned item has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed to the original payment method within a reasonable timeframe.

Please note:

• Original shipping charges are non-refundable.
• Refund processing times may vary depending on your payment provider.
• Returns that do not meet our eligibility requirements may be rejected and returned to the customer.

7. Right to Refuse Returns

Weston reserves the right to refuse returns that:

• Are submitted after the 14-day return period.
• Do not meet the eligibility requirements outlined in this policy.
• Show signs of use, wear, damage, or alteration.

8. Contact Us

For any questions regarding returns or refunds, please contact us:

Weston Corporation

Email: enquiries@weston.com.sg
Phone: +65 9815 2675
Website: www.weston.com.sg

14-Day Return Promise: Eligible items may be returned within 14 days from the date of delivery or fulfillment, provided they remain unused, undamaged, and in their original packaging.